2-day seminar: Usability Engineering according to ISO 9241

The usability of interactive products is the guarantee for their sustainable and long-term use. In order to be able to apply this later on in your own products, you will learn the most important aspects of usability according to ISO 9241 in this two-day training.

The challenge:

Achieving a good balance between function and usability is a major challenge. The fact that user wishes and expectations are often difficult to grasp and evaluate plays a major role here, as they can usually only be determined to a limited extent by clear facts or figures. The primary objective of this training is to create awareness for the user’s view of interactive systems and to clarify their importance in the fast-moving software industry. Common misunderstandings are cleared up and clarity is created about many terms.

Duration: 1 to 2 training days with 8 lessons each in 4 work blocks

Trainer: Armin Reuter

The solution:

The primary goal is to understand the challenges of user-centricity, but also to recognise the massive added value of good usability. In order to be able to achieve this, Armin Reuter teaches methods and techniques on how usability can be illuminated, tested and thus improved. In a practical and thoroughly entertaining way, the participants gain insights into the analysis of usage contexts and their effects, the ISO standards for usability testing and their application, but also into the “magical transformation” of seemingly unclear and vague user wishes into concretely formulated requirements for design and development. Armin Reuter takes a purposefully descriptive and general approach in his training so that participants from different disciplines and fields of activity can take away as much as possible from this training and put it into practice.

Training goals:

  • Creation of a uniform basic understanding of usability in general
  • Creation of a uniform basic understanding of usability in software/web projects
  • Teaching of measurement and testing criteria that can be implemented in own projects, wide-ranging suggestions for approaches to usability improvement
  • Usability explained in such a way that it can also be assessed by e.g. project managers or product managersTesting of what has been learned on one’s own project (in extracts) in the course of training
  • Testing what has been learned on your own project (in extracts) in the course of the training

Training content:

  • Usability in general and why usability
  • The user at the centre and the context of use of the system
  • The dialogue principles as a measurement criterion for usability
  • User requirements, usage requirements and user stories
  • From the user story to the user interface element
  • The user interface as an interface
  • Optimal working methods in usability and UI design
  • Prototyping – method presentation and practical application
  • Interactive prototypes with Balsamiq, XD or Powerpoint
  • Usability testing methods

Special feature:
The knowledge is built up on a concrete, jointly agreed practical example, gladly from your context. The take-away effect for your participants is therefore not only a lot of know-how, but also real work results that can be taken further.


  • Room equipment with beamer or television
  • To participate: paper, pens, whiteboard, flipchart
  • Technology for participants: Laptop or PC to join in
  • Software: Balsamiq or MS Powerpoint

You want usable software solutions? Soon a training course can take place at your premises.